{"id":223966,"date":"2021-07-01T12:17:01","date_gmt":"2021-07-01T12:17:01","guid":{"rendered":"https:\/\/urbanauta.addcom.es\/faqs\/"},"modified":"2026-08-21T15:28:33","modified_gmt":"2026-08-21T15:28:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/urbanauta.addcom.es\/ca\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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faqS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Si teniu cap consulta sobre la vostra comanda o voleu m\u00e9s informaci\u00f3 sobre els nostres productes, envieu-nos un correu electr\u00f2nic a info@urbanautabarcelona.com o truqueu-nos al 931016837 \/ 687705129.<\/p>

Estem disponibles de dilluns a divendres, de 9.00 a 19.00 h.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n

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GARANTIA I REPARACIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Tots els productes d’Urbanauta inclouen una garantia de 5 anys.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Qu\u00e8 cobreix la garantia? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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La garantia cobreix defectes de material o errors de fabricaci\u00f3 durant 5 anys des de la data de compra.<\/p>

No cobreix els danys causats pel desgast, pel mal \u00fas (com ara el transport d’articles inusuals), per neglig\u00e8ncia, per accidents, per abrasi\u00f3, per exposici\u00f3 a altes temperatures, a dissolvents o a \u00e0cids, ni els danys causats per tercers (com ara les companyies a\u00e8ries).<\/p>

Si el teu Urbanauta t\u00e9 un defecte de fabricaci\u00f3 o de materials, el repararem o el substituirem per un d’identic.<\/p>

Qualsevol reparaci\u00f3 o substituci\u00f3 anir\u00e0 a c\u00e0rrec d’Urbanauta, incl\u00f2s el cost de retorn de l’article. Nom\u00e9s haur\u00e0s de pagar el cost d’enviament de l’article al nostre centre de reparacions. <\/p>

Si el vostre Urbanauta \u00e9s fora d’Espanya, poseu-vos en contacte amb nosaltres i trobarem la millor soluci\u00f3 per a v\u00f3s i per al medi ambient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Quina documentaci\u00f3 necessito per presentar una reclamaci\u00f3 sota la meva garantia i quins passos he de seguir? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Necessitareu una c\u00f2pia del vostre rebut o de la confirmaci\u00f3 de la compra en l\u00ednia. Si us plau, visiteu la botiga on vau comprar el vostre Urbanauta o envieu-nos un correu electr\u00f2nic a info@urbanuatbarcelona.com<\/a> si el vau comprar en l\u00ednia, i us explicarem qu\u00e8 heu de fer a continuaci\u00f3. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Puc fer reparar la meva motxilla de viatge Urbanauta si el dany no est\u00e0 cobert per la garantia o si la garantia ha caducat? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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S\u00ed, a Urbanauta podem revisar el vostre producte per reparar qualsevol defecte. El nostre centre de reparacions inspeccionar\u00e0 el vostre producte i us informarem del cost abans de dur a terme cap reparaci\u00f3, perqu\u00e8 pugueu decidir; i, si decidiu prosseguir amb la reparaci\u00f3, us indicarem el termini de lliurament estimat. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Qu\u00e8 he de fer si vull retirar la meva motxilla de viatge Urbanauta? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Si retorns el teu Urbanauta a la nostra oficina de Barcelona, et donarem un 10 % de descompte en qualsevol compra feta al lloc web d’Urbanauta.<\/p>

Som a:URBANAUTA BARCELONA SLC\/\u00c1ngel 12 bajosBarcelona 08012<\/p>

Donem una nova vida a tots els productes que recuperem o ens assegurem que se’n faci una eliminaci\u00f3 responsable; els reparem i els donem a organitzacions ben\u00e8fiques, els fem servir per a proves o els desmuntem en els seus components individuals i els reciclem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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On puc trobar els vostres productes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Trobareu una llista de les nostres botigues del carrer principal a la p\u00e0gina del directori de botigues<\/a>.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Puc rentar i assecar la meva motxilla de viatge Urbanauta? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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S\u00ed, es pot rentar a la rentadora amb la resta de la roba.Renteu-lo regularment amb un detergent suau a 40 graus.Deixeu-lo assecar a l’aire o assecar-lo a la secadora a baixa temperatura.No planxeu-lo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n

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PUNTS DE VENDA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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On puc trobar els vostres productes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Trobareu una llista de les nostres botigues del carrer principal a la p\u00e0gina del directori de botigues<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n

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Manteniment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Per mantenir la teva motxilla en bon estat, fes-la servir correctament i tracta-la amb cura. <\/p>

El teixit de la nostra motxilla \u00e9s una lona molt resistent, lleugera i f\u00e0cil de cuidar. <\/p>

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Puc rentar i assecar el meu Urbanauta? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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S\u00ed, es pot rentar a la rentadora amb la resta de la roba.Renteu-lo regularment amb un detergent suau a 40 graus.Deixeu-lo assecar a l’aire o assecar-lo a la secadora a baixa temperatura.No planxeu-lo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Altres consells <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No el col\u00b7loqui a prop d’elements de calefacci\u00f3 o fonts de calor.Eviti sobrecarregar-lo portant nom\u00e9s el que necessiti i distribuint el pes de manera uniforme.Quan no l’utilitzi, guardi’l buit en un lloc sec.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

faqS Si teniu cap consulta sobre la vostra comanda o voleu m\u00e9s informaci\u00f3 sobre els nostres productes, envieu-nos un correu electr\u00f2nic a info@urbanautabarcelona.com o truqueu-nos al 931016837 \/ 687705129. Estem disponibles de dilluns a divendres, de 9.00 a 19.00 h. GARANTIA I REPARACIONS Tots els productes d’Urbanauta inclouen una garantia de 5 anys. Qu\u00e8 cobreix […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-223966","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs - Urbanauta Barcelona<\/title>\n<meta name=\"description\" content=\"FAQs (preguntes freq\u00fcents) sobre els nostres productes Urbanauta Barcelona, \u200b\u200bcom cuidar-los i la nostra pol\u00edtica empresarial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/urbanauta.addcom.es\/ca\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Urbanauta Barcelona\" \/>\n<meta property=\"og:description\" content=\"FAQs (preguntes freq\u00fcents) sobre els nostres productes Urbanauta Barcelona, \u200b\u200bcom cuidar-los i la nostra pol\u00edtica empresarial.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/urbanauta.addcom.es\/ca\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Urbanauta Barcelona\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-21T15:28:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/urbanauta.addcom.es\\\/ca\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/urbanauta.addcom.es\\\/ca\\\/faqs\\\/\",\"name\":\"FAQs - 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