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If you have any questions about your order or would like more information about our products, you can email us at info@urbanautabarcelona.com or call us at 931016837 / 687705129.
We are available Monday through Friday, from 9:00 a.m. to 7:00 p.m.
WARRANTY AND REPAIRS
All Urbanauta products come with a 5-year warranty.
What does the warranty cover?
The warranty covers material defects or manufacturing defects for 5 years after the product is purchased.
It does not cover damage caused by wear and tear, misuse (such as transporting unusual items), negligence, accidents, abrasion, exposure to high temperatures, solvents, acids, or damage caused by third parties (such as airlines).
If you have a manufacturing or material defect with your Urbanauta, we will repair it or replace it with an identical one.
Urbanauta will cover the cost of any repairs or replacements, including return shipping costs. You will only be responsible for the cost of shipping the item to our repair center.
If your Urbanauta is outside of Spain, please contact us, and we’ll find the best solution for you and the environment.
What documentation do I need to file a warranty claim, and what steps should I take?
You’ll need a copy of your receipt or an online purchase confirmation. Please visit the store where you bought your Urbanauta, or send us an email at info@urbanuatbarcelona.com if you purchased it online, and we’ll explain how to proceed.
Can I have my Urbanauta travel backpack repaired if the damage isn't covered by the warranty or if the warranty has expired?
Sí, a Urbanauta podem inspeccionar el vostre producte per reparar qualsevol dany. El nostre centre de reparacions inspeccionarà el vostre producte i us informarà del cost abans de fer cap reparació, perquè pugueu decidir si voleu continuar. Si decidiu fer la reparació, us indicarem el termini de lliurament estimat.
What should I do if I want to retire my Urbanauta travel backpack?
If you return your Urbanauta to our Barcelona headquarters, we’ll give you a 10% discount on any purchase made on the Urbanauta website.
We are at:
URBANAUTA BARCELONA SL
C/Ángel 12 bajos
Barcelona 08012
We give new life to all the products we recover or ensure they are disposed of responsibly; we repair them and donate them to charities, use them for testing, or separate the different components and recycle them.
Where can I find your products?
You’ll find a list of brick-and-mortar stores on the store directory page.
Can I wash and dry my Urbanauta travel backpack?
Yes, you can wash it in the washing machine with the rest of your laundry.
Wash it regularly with a neutral detergent at 40 degrees.
Air dry or tumble dry on low heat.
Do not iron.
Points of sale
Where can I find your products?
You’ll find a list of brick-and-mortar stores on the store directory page.
maintenance
To keep your backpack in good condition, use it properly and treat it with care.
The fabric of our backpack is a very durable, lightweight, and easy-to-maintain canvas.
Can I wash and dry my Urbanauta?
Yes, you can wash it in the washing machine with the rest of your laundry.
Wash it regularly with a neutral detergent at 40 degrees.
Air dry or tumble dry on low heat.
Do not iron.
Other tips
Do not place near heaters or other heat sources.
Avoid overloading it by carrying only what you need and distributing the weight
evenly.
When not in use, store it empty in a dry place.
